Re: What kind of tech support is that?



I think you've underscored Kimber's point. You've provided the clear concise
steps that could help her with the solution. The answer from FS support was
vague and useless.

Good job, and can you start working for FS support?

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

----- Original Message -----
From: "Matthew Bullis" <matthewbullis@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, November 02, 2011 09:20
Subject: Re: What kind of tech support is that?

I believe you should be able to simulate resetting your Jaws settings if you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13 /default
This way, it will reload Jaws, but it will act like it did when first
installed. Then you can see if the problem clears up.

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