Re: What kind of tech support is that?
Respectfully, even if it didn't fix your problem that sort of thing is what is recommended to do first even when a lot of info is available with most electronic system problems.toggle quoted messageShow quoted text
Some problems may have more than one cause and it is not always practical to chase some specific detailed remedy before trying things like rebooting hardware or clearing out settings, preferences or the like. Failing to clear out questionable settings first may waste a lot of time or even introduce additional problems as you continue to troubleshoot.
I'm no FS expert by amy means, but that is what I have found in working with a lot of computers and electronics over the last 30 years or so. The fact that this is a new problem to you or that it may indeed be new with rev 13 doesn't mean clearing the settings would not clear the problem, right? It may be the cure for that or some similar problem with this current release.
On Nov 2, 2011, at 11:42 AM, john.falter wrote:
Sorry, but that is typical tech support from any company given the limited description of your problem.