Re: Accessibility of Amazon return center


Mike B. <mb69mach1@...>
 

Hi Al,
 
1st let me clarify a mistake I made in an earlier post.  There were 2 items in my last returned order.  An Epson scanner & an extended warranty.  From the order confirmation email there was an order link number for each item.  I clicked on the link number pertaining to the scanner, & I was taken to the Amazon sign-in page where I signed in, so I'm assuming that was the regular website.  From there I navigated by heading to this order, & from heere I used arrow keys to find the return option....
 
I can't reenact this return because they've already reimbursed me & I can't continue giving blow by blow steps.  Sorry about that.  I can tell you that I went through a few different screens to get it finished & get a return label printed up.  If you want, send me your order confirmation email off list, & tell me what you want & I'll see if I can getter done for you.
Take care.
Mike
Sent from my iBarstool.

----- Original Message -----
Sent: Monday, January 16, 2017 12:37 PM
Subject: Re: Accessibility of Amazon return center

Mike,

 

Are you using the main site or accessibility one?

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 2:23 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I believe that checkbox was checked because that was the only item in the order.  The other checkboxes I mentioned couldn't be checked for whatever reason.  I do have to say that everytime I use that freakin return webpage it's another freakin learning curve!  LOL  For the record, I'm runningWindows 7 & Jaws 16.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

From: Alan Robbins

Sent: Monday, January 16, 2017 10:18 AM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks for sharing your experience. However, does not work for me that way here with Win 10 and latest IE explorer. When I go to the return center, either through the website directly or through the link in the email I got when ordering the product,  I have a list of orders from most recent on top and in a descending list I then enter on the one I want and there is only one check box which JAWS announces as unchecked There is a continue button but it does not go anywhere until that box get checked. Possibly your order has many different things in it? The other thing I don’t understand is how your checkbox got checked if you didn’t do it?

 

This is all relatively new behavior over last couple of months. I used to return things all the time with absolutely no problems.

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Sunday, January 15, 2017 4:37 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I just returned something the other day, & when I went to the page there were several checkboxes for the item I wanted to return, but as I arrowed down past a few checkboxes there was the item I wanted to return already checked.  The checkboxes I arrowed past were only unchecked checkboxes, & it was the 4th or 5th checkbox down that had the products name, & Jaws reported checkbox checked.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

From: Alan Robbins

Sent: Sunday, January 15, 2017 1:14 PM

Subject: Accessibility of Amazon return center

 

Hello,

 

Has anyone found a way to process a return on the Amazon.com site. I used to do it all the time but they must have changed something on the site and I cannot check the box of the item I want to return and proceed from there. Very frustrating.  I have tried with both JAWS 17 & 18

 

Al

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