navigating by header


Using version 16.0.4468 with Word 2010, I am unable to navigate by headings in a Word document. I turn on the quick keys and press h but JAWS says there are no more headers, but if I keep arrowing down, I will encounter them. I've done a repair on JAWS but it doesn't help. JAWS still announces that there are no mor headers.

I've also performed a repair on Word 2010 but the problem remains when I try to jump by headings. anybody have any ideas how to fix this?

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