ThanksTom and Kevin for responding.

I finally contacted Microsoft’s Disability Answer Desk about this, and they remoted in to my machine to try and fix it. In the end we found that switching Excel 2016 back to “Normal” view from the status bar and then maximizing the Excel window resolved the issue. When I performed these steps on the other affected system, it resolved the issue there as well.

Good to note for future reference, in case anyone else encounters a similar problem.

There is a button on the ribbon that allows you to minimize and maximize the ribbon menu.  You may want to check that one. 

Hi Listers,

I have two PCs, both running Windows 10 Pro, Excel 2016, and JAWS 17.0.2417. On both devices, JAWS is unable to interact with the ribbon menus in Excel. If I press the alt key the only menu I can get focus to is the system menu (restore, move, size, minimize, maximize). I am not able to get JAWS to interact with the File, Home, Insert, etc. ribbons/tabs.

I have tried the following to resolve the issue:

-           Enabled/Disabled JAWS Virtual Ribbon Menus feature, I can’t get to the menus either way.

-          Performed a repair installation of Office.

-          Uninstalled/Reinstalled Office.

-          Performed repair installation of JAWS.

-          Tried JAWS 16 and JAWS 17, same issue on both versions.

-          Tried using NVDA, same issue as JAWS.

-          Tried ribbon menus in other Office applications, the ribbons seem to work fine in Word, Outlook, and PowerPoint.

Are any other users out there having trouble getting the ribbon menus to work correctly with JAWS in Excel 2016? I didn’t find any reports of other users having this problem, but I am encountering it on two different systems.

If anyone has any additional troubleshooting suggestions, please let me know!

Regards,

Aaron M. Page, B.S.

EIT Accessibility Specialist

Accessible Technology Services, University of Montana

Phone: (406) 243-2082

E-mail: aaron.page@...