Re: Outlook 2013 Hanging Jaws

Kimber Gardner

I've had nothing but grief with quick keys and the Internet since installing jaws 17. I exchanged emails with FS who told me, repeatedly, that all I need do was press jaws key plus Z. But every time? On every web page? So I consider myself officially blown off by FS with regard to my quick key problem. Fortunately, I have this issue only on my work laptop which I don't often use for Internet stuff. But yeah, quick keys are a real nightmare and FS isn't owning the problem, at least not in my case.

Sent from Kimber's iPhone

On May 17, 2016, at 1:16 PM, Carolyn Arnold <> wrote:

I think you might be stuck, if you have 15. Until I just got 17.0200, it
would hang. First I used to run Spell Check to stop it, then I figured
out that Say All would unstick it, but then I'd have to navigate back to
where I wanted to be. With 17.0200, that is better, but, man, the
Internet...? I think I need to make some kind of adjustment to Quick
Keys, but the lady I talked to yesterday at FS, did not think so.

When we first loaded 17.0200, I had to hit Control Z every time I went
into a Word document. I went into it and tweaked it, so I didn't have to
do it. Then I had net problems, tried to tweak it back, but must have
missed something. When I first got 17.0200 loaded, I simply could not do
anything in a Word document without first hitting Control-Z. That seemed
like such an unnecessary problem to me, especially since I have a lot of
Word documents, and Word is as much, if not more of a priority to me then
the net.

Bye for now,


-----Original Message-----
From: [] On Behalf Of Nicole
Sent: Tuesday, May 17, 2016 11:04 AM
Subject: Outlook 2013 Hanging Jaws

I've noticed that Outlook tends to hang Jaws a lot. Something will make
the screen reader go silent, and until I shut down Outlook I get no
speech feedback.
I'm running Jaws 15 on a Windows 7 machine with Office 2013. This seems
to happen most often when a password window comes up. (Some mail servers
have problems parsing email account passwords, AOL and AT&T being the
worst for this in my experience) Anyone have any suggestions? I'd like to
get this fixed.

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