Re: Trouble authorizing JAWS 12


Tony
 

I had a problem authorizing versio 12 as well. It would complete but still
be in demo mode. Had to uninstall Jaws, delete the authorization
information in program files, and start over.

Don't know if that would help you.

Tony

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Joni Colver
Sent: Thursday, October 13, 2011 12:59 PM
To: jfw@lists.the-jdh.com
Subject: Trouble authorizing JAWS 12

I have never done an ILM authorization or activation. I downloaded JAWS 12
on Monday. I paid for the upgrade and received the CD in the mail.

When I try to authorize JAWS, I insert the CD and follow the prompts. The
20-digit code is displayed, but at that point the computer just sits there
and seemingly does nothing. I tried this last night and am trying it again
today. I do not get an error message. I also do not get any indication the
process is underway.

I only have the Windows firewall. I also still have I E 6, which is the
main reason I am upgrading so I can get 8.

Could the firewall or the old browser be preventing me from successfully
authorizing JAWS? Does anyone have any ideas I can try or am I destined to
visit tech support? Thanks.

Joni


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