Re: Problem installing IE11


Adrian Spratt
 

As a rule, you're right. Sadly, saving and installing from the saved file made no difference in this case.

-----Original Message-----
From: David Moore [mailto:jesusloves1966@gmail.com]
Sent: Friday, January 08, 2016 5:08 PM
To: jfw@groups.io
Subject: Re: Problem installing IE11

Hi,
Never choose run! Try doing it again, and choose the save as option and save
the install file to your computer. Then, just go to that file on your
computer and press enter and follow the instructions. That will work every
time. Every time I have tried to run a program from the web page, I have run
into the same problems you are having. Have a great one.


-----Original Message-----
From: Kimber Gardner
Sent: Friday, January 8, 2016 10:35 AM
To: jfw@groups.io
Subject: Re: Problem installing IE11

Hi Adrian,

I don't know how to fix your problem. But what I would do is call the
microsoft help desk for users with disabilities. I've gotten help from
them before and it worked out well. Here's the number if you want to
go that way.

1-800-936-5900

Good luck.

Kimber

On 1/8/16, Adrian Spratt <Adrian@adrianspratt.com> wrote:
In light of MS's abandonment of IE10, I tried to upgrade to IE11 this
morning. From what I can tell, the process is easy with JAWS so long as
you
don't encounter problems. However, I did, and I'm at a loss.

The IE11 download link for Win7-64 bit systems is
https://www.microsoft.com/en-us/download/Internet-Explorer-11-for-Windows-7-details.aspx

In this case, I selected the "run" option, and the download went smoothly.
However, as installation started, JAWS verbalized something to the effect
that not all files had previously been installed. (the wording is
important,
but I neglected to take a note.) At the halfway point, the installation
stopped and I was directed to a new trouble-shooting icon on my desktop.
Clicking on this icon took me to an MS help page. Among other things, the
page lists a series of files that must be installed before IE11. I went
through the entire list. Most files were either already on my system or
weren't appropriate for it, according to the messages I received as I
initiated each download.

Everything else seemed in order on the trouble-shooting page except for
one
item that I don't know how to look into. This is that the video card may
be
incompatible. I had IE11 on my system until Wednesday, when a tech support
guy trying to fix a problem convinced me to roll back to IE10. So, on the
face of it, my video card should be compatible. However, is it possible
that
it has become incompatible since IE11 was initially installed two or three
years ago? If so, any ideas how I can fix it?

Second question. The only file that wasn't already on my system was not a
prerequisite, but a recommended option. I installed it, then rebooted my
PC
(which, by the way, still didn't solve the IE11 problem). This is the MS
description on that trouble-shooting page:

Download x64 package for the 64-bit version of Windows
An update is available for the ASLR feature in Windows 7 or in Windows
Server 2008 R2 This update introduces the Force ASLR (Address Space
Layout Randomization) feature. This is an addition to the ASLR feature for
Windows 7 and Windows Server 2008 R2.
I have no idea what this feature is or does. Can anyone tell me? should I
not have installed it?

Sorry for such a long post and complicated query. But perhaps others on
the
list will be attempting to install IE11 before next Tuesday, and so any
answers may help more than one of us.

--
Kimberly

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