Re: Problem installing IE11

Kimber Gardner

Hi Adrian,

I don't know how to fix your problem. But what I would do is call the
microsoft help desk for users with disabilities. I've gotten help from
them before and it worked out well. Here's the number if you want to
go that way.


Good luck.


On 1/8/16, Adrian Spratt <> wrote:
In light of MS's abandonment of IE10, I tried to upgrade to IE11 this
morning. From what I can tell, the process is easy with JAWS so long as you
don't encounter problems. However, I did, and I'm at a loss.

The IE11 download link for Win7-64 bit systems is

In this case, I selected the "run" option, and the download went smoothly.
However, as installation started, JAWS verbalized something to the effect
that not all files had previously been installed. (the wording is important,
but I neglected to take a note.) At the halfway point, the installation
stopped and I was directed to a new trouble-shooting icon on my desktop.
Clicking on this icon took me to an MS help page. Among other things, the
page lists a series of files that must be installed before IE11. I went
through the entire list. Most files were either already on my system or
weren't appropriate for it, according to the messages I received as I
initiated each download.

Everything else seemed in order on the trouble-shooting page except for one
item that I don't know how to look into. This is that the video card may be
incompatible. I had IE11 on my system until Wednesday, when a tech support
guy trying to fix a problem convinced me to roll back to IE10. So, on the
face of it, my video card should be compatible. However, is it possible that
it has become incompatible since IE11 was initially installed two or three
years ago? If so, any ideas how I can fix it?

Second question. The only file that wasn't already on my system was not a
prerequisite, but a recommended option. I installed it, then rebooted my PC
(which, by the way, still didn't solve the IE11 problem). This is the MS
description on that trouble-shooting page:

Download x64 package for the 64-bit version of Windows
An update is available for the ASLR feature in Windows 7 or in Windows
Server 2008 R2 This update introduces the Force ASLR (Address Space
Layout Randomization) feature. This is an addition to the ASLR feature for
Windows 7 and Windows Server 2008 R2.
I have no idea what this feature is or does. Can anyone tell me? should I
not have installed it?

Sorry for such a long post and complicated query. But perhaps others on the
list will be attempting to install IE11 before next Tuesday, and so any
answers may help more than one of us.

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