-----Original Message-----
From: Maria Campbell [mailto:lucky1@...]
Sent: Wednesday, December 30, 2015 7:26 PM
To: jfw@groups.io
Subject: Re: Are there any NVDA (or WindowEyes) and JAWS "dual users" or people who've used both here?

I just send an email to tech support with any problems. Not submitting bug reports, I wonder if these are at all addressed personally, as the emails certainly are.
Strangely, I find JAWS 15 to be more stable than either 16 or 17.


On 12/30/2015 6:15 PM, Brian Vogel wrote:

Thanks for the continuing input, I appreciate it more than I can say.

Note to Maria: I have not as yet even touched JAWS 17. I've got two
clients who are having some major problems with JAWS 15 and I'm slated
to update both to JAWS 17 in the near future. The one client is
licensed to go up through the not-yet-in-existence JAWS 18, but JAWS
17 has been hateful about installing so I need to involve Freedom
Scientific technical support on the next try. I've typically not had
this sort of crankiness with installation in the past.

Also, since this is the group that can answer this question best, do
you all feel that it is a worthwhile exercise for me to teach my
clients how to submit a trouble report via the Freedom Scientific
website, or should I just encourage them to use e-mail and teach them "the essentials"
about what must be included in a technical support request message?
Over time I have come to feel quite strongly that it is an essential
skill to be able to interact with FS tech support completely
independently since the end user is always going to encounter issues I
never will when I'm training them and these aren't, in most cases, in
the "optional to resolve" category. What say you all?

Brian

--

Sunny Day
Maria Campbell
lucky1@...

Be patient with God: Be patient with yourself: Be patient with others.