Re: I can't sign in at Bank of America


Adrian Spratt
 

Dave,

Your suggestion finally motivated me to test the new "semi-auto" forms mode, as well as manual. I think I'm going to revert to manual because pages load more quickly. With forms mode on full or semi auto, JAWS pops into an edit field when a page loads, which itself takes a moment, and then I usually need another moment to extricate it with the PC cursor.

Using manual forms mode, I think I've determined my BofA problem isn't with JAWS, but with the bank suddenly not remembering my username. It means another call to the banks' miserable customer service phone line.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Dave Carlson via Jfw
Sent: Monday, July 20, 2015 9:27 AM
To: The Jaws for Windows support list.
Cc: Dave Carlson
Subject: Re: I can't sign in at Bank of America

Adrian,

Have you tried this web site with auto forms mode turned off? The edit field
will then require you type the Enter key before it opens. This might be a
more assertive way to focus on the edit fields.

Dave Carlson
Oregonian, woodworker, Engineer, Musician, and pioneer

----- Original Message -----
From: "Adrian Spratt via Jfw" <jfw@lists.the-jdh.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Cc: "Adrian Spratt" <Adrian@AdrianSpratt.com>
Sent: Monday, July 20, 2015 04:21 AM
Subject: I can't sign in at Bank of America


I've had this problem for the past week. When I go to the sign-in page and
enter my username, I get a message saying the username must be at least six
characters long. (Mine has more.) It seems the system isn't recognizing that
I've entered the data in the edit field.

I've toggled the virtual cursor on and off. When entering the data in the
edit field fails to get me to the next screen, I've gone back and pressed
enter on the edit field before entering the username. Still no success.

When I turn on the JAWS cursor, I notice that my username appears on the
screen.

Anyone else experiencing this? Any ideas?
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