Re: doing a jaws repair


Tim Ford
 

Yes, you can do a "new" install without having to first remove the old version. If you are able, I recommend first removing the version with the bug in it, but sometimes the bug has the side effect of blocking the uninstall program.
Tim Ford

-----Original Message-----
From: Kramlinger, Keith G., M.D. via Jfw
Sent: Saturday, June 20, 2015 10:40 AM
To: 'The Jaws for Windows support list.'
Cc: Kramlinger, Keith G., M.D.
Subject: RE: doing a jaws repair

Can you do the reinstall directly over the onboard version? Thanks, Keith

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Tim Ford via Jfw
Sent: Saturday, June 20, 2015 12:23 PM
To: The Jaws for Windows support list.
Cc: Tim Ford
Subject: Re: doing a jaws repair

Hi All,

Just to add my two cents worth, I would not bother with the repair option, just do a new installation. My purely anecdotal experience is that the repair never works, and Freedom Scientific ends up thereafter recommending doing a new clean install; this has happened to me probably 5 or 6 times over the years. Frankly, the new install goes more quickly than the repair option, so I wonder why they bother with the repair.


Tim Ford

-----Original Message-----
From: Dave Carlson via Jfw
Sent: Saturday, June 20, 2015 10:00 AM
To: The Jaws for Windows support list.
Cc: Dave Carlson
Subject: Re: doing a jaws repair

Ryan,

If you have a copy of your current original JAWS executable file, why not just do an install of that version?

Dave Carlson
Oregonian, woodworker, Engineer, Musician, and pioneer

----- Original Message -----
From: "Ryan Coverdell via Jfw" <jfw@...>
To: <jfw@...>
Cc: "Ryan Coverdell" <rmcover74@...>
Sent: Saturday, June 20, 2015 09:33 AM
Subject: doing a jaws repair


I had malware on my computer and in the process of restoring Jaws it
no longer works right. I can tab from link to link using google chrome
but I cannot read using the arrow keys. On IE 11 I can do neither.
FREEDOM SCIENTIFIC said I need to do a repair of Jaws. I could not
stay and do it, but they said they were willing to assist. The next
time I would be able to call them is Thursday, June 2,5. I'd rather
not wait that long if I can help it. Is any one on this list competent
doing a Jaws repair and could walk me through it? If you are could you
contact me off list? If it's an easy enough process could you send me
instructions? If not, could you give me your phone number and the
times you are available? I'll be around most of today and on Monday,
Tuesday, and Wednesday evenings after 6 P.M. Mountain standard time.
I'd really like to get this fixed. Jaws 14, windows 7. I'm writing
this message on my Pac Mate Omni, which is now the only device I have
that reads web-based text pages. Happy Father's Day tomorrow,
Ryan Coverdell

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