Re: Jaws 14 when attempting to restart


Adrian Spratt
 

I find I always get this message now, even though I've closed all my programs. However, in my experience, I don't need to force a shutdown. Most of the time, I just wait a few moments, and then restart commences. I confirm this by pressing the up or down arrow once. (I avoid using other keys to ensure I don't accidentally trigger some action.)

Once in a while, it turns out the background program is still demanding some action. This is invariably to click on "cancel." I believe it's my antivirus program running in the background, but I can't be sure.

I have the latest release of JAWS 16, and I'm guessing it isn't caused by JAWS, although our use of JAWS may make the solution less obvious. My OS is Win7.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin Hourigan via Jfw
Sent: Sunday, May 17, 2015 12:16 PM
To: The Jaws for Windows support list.
Cc: Kevin Hourigan
Subject: Re: Jaws 14 when attempting to restart

Hello John,,
I often press alt tab several times to insure I have closed all of my
programs before I proceed to shut down my computer, and just before it
clicks off I receive part of a message informing me there is a program to
close, but the computer shuts down before I have time to do anything.
Cheers Kevin.

-----Original Message-----
From: John J. Fioravanti, Jr. via Jfw
Sent: Sunday, May 17, 2015 4:44 AM
To: Jfw@lists.the-jdh.com
Cc: John J. Fioravanti, Jr.
Subject: Jaws 14 when attempting to restart

Hi:

Many times, when I hit restart with Jaws 14, jaws says one program needs to
close, I then have to do a force restart. It looks like it's jaws that is
not properly closed. Has anyone had this problem?

Thanks.

John

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