Problems Re-Activating Magic Jack Using JAWS


Ray Campbell <ray.campbell@...>
 

Hello All:



I wonder if any of you have any tips for me on re-activating a Magic Jack account and assigning a new phone number on a Windows XP Computer running JAWS 12.0. I was trying this morning to help a client to do this.



The client has an existing Magic Jack account, which is deactivated. I logged into that account at my.magicjack.com and pressed enter on 'My Subscriptions'. I was told to re-activate, plug in the Magic Jack USB device and follow the instructions.



I did this. The first screen that came up appeared not to be accessible with JAWS, but I had a sighted individual who clicked on the box to register Magic Jack. After that, the screens were pretty accessible. I selected the option to log into an existing Magic Jack account and did so. Then, I was asked to provide a name for the client's device which I did. Then, I was given several options for picking a phone number. I selected that I would pick the area code and prefix and let Magic Jack assign the last four digits.



I was then able to select the client's state, area code and prefix. After doing this, then going through about four screens where Magic Jack wanted to sell my client extras, I got to a confirmation screen that told us what the number would be. It also said a confirmation e-mail would be sent in about an hour.



Well, an hour went by and no confirmation. I looked all over on my.magicjack.com to see if there was a way I could call someone, couldn't find anything. I did make sure my client had a payment method on his account.



Does anyone out there know what I may have done wrong, or, have tips for me on re-activating Magic Jack and assigning a different phone number using JAWS?



Thanks,


Ray Campbell
Adaptive Technology Specialist | Adaptive Technology Center
312.666.1331 Ext. 3651 (Voice/Relay) or 312.997.3651 (Voice/Relay)
ray.campbell@chicagolighthouse.org

The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 West Roosevelt Road | Chicago, IL 60608
www.chicagolighthouse.org

[because there is still hope_300dpi_try4]


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