Problems Re-Activating Magic Jack Using JAWS

Ray Campbell <ray.campbell@...>

Hello All:

I wonder if any of you have any tips for me on re-activating a Magic Jack account and assigning a new phone number on a Windows XP Computer running JAWS 12.0. I was trying this morning to help a client to do this.

The client has an existing Magic Jack account, which is deactivated. I logged into that account at and pressed enter on 'My Subscriptions'. I was told to re-activate, plug in the Magic Jack USB device and follow the instructions.

I did this. The first screen that came up appeared not to be accessible with JAWS, but I had a sighted individual who clicked on the box to register Magic Jack. After that, the screens were pretty accessible. I selected the option to log into an existing Magic Jack account and did so. Then, I was asked to provide a name for the client's device which I did. Then, I was given several options for picking a phone number. I selected that I would pick the area code and prefix and let Magic Jack assign the last four digits.

I was then able to select the client's state, area code and prefix. After doing this, then going through about four screens where Magic Jack wanted to sell my client extras, I got to a confirmation screen that told us what the number would be. It also said a confirmation e-mail would be sent in about an hour.

Well, an hour went by and no confirmation. I looked all over on to see if there was a way I could call someone, couldn't find anything. I did make sure my client had a payment method on his account.

Does anyone out there know what I may have done wrong, or, have tips for me on re-activating Magic Jack and assigning a different phone number using JAWS?


Ray Campbell
Adaptive Technology Specialist | Adaptive Technology Center
312.666.1331 Ext. 3651 (Voice/Relay) or 312.997.3651 (Voice/Relay)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 West Roosevelt Road | Chicago, IL 60608

[because there is still hope_300dpi_try4]

The contents of this message are legally privileged and/or confidential. The information is intended only for use of the intended recipient. If this message is received in error, please destroy it without reading and notify the sender immediately. This message should not be forwarded or distributed without the permission of the author.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 6582 bytes
Desc: image001.jpg
URL: <>

Join to automatically receive all group messages.