-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Adrian Spratt
via Jfw
Sent: Wednesday, February 18, 2015 10:22 AM
To: The Jaws for Windows support list.
Subject: RE: Odd JAWS Behavior

Maggi,

I have a similar configuration. My version of Outlook is 2010.

I also encounter the problem of being unable to set up a reply periodically,
and the only solution I've found is to reboot, as you do. However, your
experience might offer a clue to what is going on.

When JAWS tells you that a header isn't found when you press shift-h, it's
suggesting the virtual cursor is on. The toggle key for the virtual cursor
is JAWS key+z. The next time this happens, press that key combination once
and then try typing again.

I'd be curious if this works for you. Even though I'm not getting the same
JAWS message, I'll do the same.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Maggi
Ostrowski via Jfw
Sent: Wednesday, February 18, 2015 10:12 AM
To: 'The Jaws for Windows support list.'
Subject: Odd JAWS Behavior

Hi,

I'm running Windows 7 and JAWS 16.0.1925. I was trying to Reply to an
Outlook message and JAWS wouldn't let me type the reply. When I typed Shft
h to write Hi, JAWS would say Heading not found. A reboot of my laptop
fixed the problem but it was quite strange and annoying.

Maggi



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