-----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Paul Lemm via
Jfw
Sent: Thursday, February 5, 2015 1:58 PM
To: 'Michal Nowicki'; 'The Jaws for Windows support list.'
Subject: RE: JAWS No Longer Works with iTunes

Hi,

Not sure what version of jaws your using, but I'm running jaws 14 with the
latest version of iTunes, it takes a little getting used to but I can use
all the functions of older versions of itunes in this latest iTunes version
12 (maybe not quite as fluidly, but it is possible).

Would you like me to post how I navigate round the itunes window to get to
the different parts I want? I'm by no means an expert but can add music
to playlists, find and delete songs access ipod setting etc if there's
anything in specific you are trying to access let me know, not guaranteeing
I'll know the answer but I'll try lol



Paul -----Original Message-----
From: Jfw [mailto:jfw-bounces@...] On Behalf Of Michal Nowicki
via Jfw
Sent: Thursday, February 05, 2015 5:51 AM
To: 'The Jaws for Windows support list.'
Subject: FW: JAWS No Longer Works with iTunes

Dear List,



Below is the response I received from FreedomScientific technical support
regarding the inaccessibility of the latest version of iTunes with JAWS.



Michal





From: Freedom Scientific Technical Support
[mailto:support@...]
Sent: Wednesday, February 4, 2015 10:45 PM
To: mnowicki4@...
Subject: FW: JAWS No Longer Works with iTunes







Dear Michal



Thank you for contacting Freedom Scientific technical Support.



Currently, this is a known issue that our development team is working to
address with the Apple team. I apologize for your inconvenience. If I can be
of any additional assistance to you, feel free to email me back.



Be sure to include all previous correspondence pertaining to this matter
when replying to this message so that we might better

assist you.



Regards,

Tracey Jackson

technical Support Specialist

Freedom Scientific, Inc

(727)803-8600

support@... <mailto:support@...>

http://www.freedomscientific.com/Support/TechnicalSupport



<http://www.freedomscientific.com/training/JAWS-Certification-Exam.asp>

Connect with us:

<https://www.facebook.com/FreedomScientificInc>
<https://twitter.com/FreedomSci>









_____

From: Michal Nowicki [mailto:mnowicki4@...]
Sent: Tuesday, February 03, 2015 3:15 PM
To: Freedom Scientific Technical Support
Subject: JAWS No Longer Works with iTunes



Dear FreedomScientific Technical Support:



I am writing to inform you that as of the most recent update (version
12.1.0.71), iTunes no longer works well with JAWS. Specifically, it is no
longer possible to navigate the list of albums/artists because JAWS doesn't
read the associated labels anymore, announcing "unlabeled" when I attempt to
arrow through the list. However, other Windows screen readers, among them
WindowEyes and NVDA, do read this information. Furthermore, I know from
discussion forums that other JAWS users are experiencing the same issue, so
it is clear that the problem is not local to my system. Therefore, since
other screen readers interact with iTunes as they had before the update, I
am convinced that version 12.1 somehow no longer recognizes, or works
properly with, JAWS scripts that made previous versions quite accessible.



I have already taken two steps to try to resolve this issue. First, I
contacted Apple Accessibility Services, but the only thing they could do for
me was help me revert to an earlier version of iTunes, though the person I
spoke with did assure me that he would report the problem to the engineering
department. After that, I downloaded and installed the BlindTunes JAWS
scripts, but those no longer work, probably for the same reason the software
no longer works out-of-the-box.



That being said, can FreedomScientific do anything on its end to fix this
problem? I and many other JAWS and iTunes users would greatly appreciate
it. Please let me know if FreedomScientific is capable of making any
changes, either independently or in collaboration with Apple, to restore
JAWS compatibility with iTunes. Thank you in advance for your cooperation.



Sincerely,



Michal Nowicki

_____

No virus found in this message.
Checked by AVG - www.avg.com <http://www.avg.com>
Version: 2015.0.5645 / Virus Database: 4273/9050 - Release Date: 02/03/15

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