Re: incorrect SMA count


Mario
 

if FS says you got so many SMAs left, that's what counts. so it's always a
good idea to give them a call if you're unsure. my 2 cents.

----- Original Message -----
From: "Crystal French" <raincrow@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: September 19, 2013 3:37 PM
Subject: Re: incorrect SMA count


Hi Mike,
I am speaking of SMA’s.

Yes, I have SMA’s for Jaws 15 and 16.

Yes, I did verify this with Fs.

No, the count of SMA’s that shows in the About section states a count of 0
SMA’s.

I only have Jaws 14 installed on one computer.

So, for whatever reason, Jaws and this computer refuse to acknowledge those
SMA’s.

Crystal

From: Mike B.
Sent: Thursday, September 19, 2013 2:08 PM
To: The Jaws for Windows support list.
Subject: Re: incorrect SMA count

Hi Crystal,

SMA = Software Maintenance Agreement

Have you purchased SMA's for Jaws 15 or 16? If you have, then these
advanced purchases of future versions of Jaws would show up in the SMA
count. Are you thinking of the activation keys you have remaining for your
currently installed versions of Jaws perhaps? If you want to see how many
activation keys you have remaining follow the steps below.

From:
Farfar Carlson
I posted a question to FS about how to determine the number of activation
keys remaining. In case any of you wanted to find out, here are their
instructions, verbatim:

Thank you for contacting Freedom Scientific Support.

We suggest going to FSACTIVATE.com

http://www.fsactivate.com
2. Click on the continue product activation button.
3. Down arrow to: Verify the number of activation keys available for
your Freedom Scientific product and press enter.
4. Down arrow to serial number and again down arrow to edit.
Type in your JAWS serial number and press enter on the submit button.
5. Underneath the first seven digits of the authorization number, you
will find the number of keys remaining.

If you have any additional questions, please don't hesitate to contact
us.
Dave
If I'm misunderstanding you please forgive me.
HTH

Take care.
Mike
This email was sent from my, iBarstool.

----- Original Message -----
From: Crystal French
To: The Jaws for Windows support list.
Sent: Thursday, September 19, 2013 11:24 AM
Subject: incorrect SMA count


Hi All,
I’m going to ask here about a problem I am having with Jaws 14.
I have contacted FS tech support, but, thus far, none of the suggestions
have worked.
I have the most current version of Jaws 14, using Windows 7.
I checked the About section in the Help menu, and it states that I have 0
SMA’s.
This is incorrect, and should show a count of 2.
I went to the update authorization and ran that.
Twice I did it, and each time it said it was successfu.
It sstill showed 0 SMA.
The last suggestion from FS was to disable the firewall, and run the
authorization process again.
I did that, too.
It still says 0 SMA.
Now, each time I have done the authorization, I have had to manually enter
the Jaws authorization code.
If anyone has encountered this, and fixed it, I would appreciate knowing
what you did.
Thanks.
Crystal
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