Re: jaws authorization issues


Brent Harding
 

I agree. Every now and then I have been doing work experiences, until I get hired somewhere, and 40 minute mode gets to be a pain. I wish they had something for when you need it somewhere else for around 6 to 8 weeks, and then let you take your key back.

----- Original Message -----
From: "Rouillard, Michael" <rouillardm@region18.org>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Friday, August 23, 2013 7:28 PM
Subject: RE: jaws authorization issues


FS really needs to come up with a better system for jaws authorization. This is really quite ridiculous.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tony
Sent: Friday, August 23, 2013 3:11 PM
To: 'The Jaws for Windows support list.'
Subject: RE: jaws authorization issues

You can do better than that but you have to be persistent.

You are supposed to be able to run jaws on 3 machines. They should give you one extra code at a time or three if its been over three months since you last asked for more.

Tell them why you are using so many keys. It used to be the only way to waste a key was a system crash that required reinstalling the OS. Now a change of the DVD or system drive or adding memory will require you to reauthorize your system. A lot of us like to make one change to our system at a time and this causes problems. Try making hardware changes all at once or running in 40 minute demo mode before authorizing your system again.

Tony\

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Sent: Friday, August 23, 2013 1:53 PM
To: 'The Jaws for Windows support list.'
Subject: RE: jaws authorization issues

One suggestion is to reboot your computer a few times and the message should go away.

As far as fs is concerned, I had that issue once upon a time and if memory serves, they told me I could only request to reactivate once a month and cannot request more than one reactivation every 30 days.
Kimsan

kimsansong@aol.com

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Rouillard, Michael
Sent: Friday, August 23, 2013 4:11 AM
To: 'jfw@lists.the-jdh.com'
Subject: jaws authorization issues

Hello,

JAWS 14 on my 64 bit windows 7 machines has been asking for activation a lot lately, and mostly for no apparent reason aside from a couple of hardware and driver upgrades. FS is refusing to reset my authorization count because they say I have requested too many activations in the last year. They want to send me a dongle, but I don't want to carry my laptop around with a dongle all the time. Has anyone else had this experience, and is there a way to get FS to stop being such a pain about resetting my activation count?
Thank you.
Mike


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