Re: [Bulk] Advice needed-Jaws crashes regularly

Dorothy <dorothy.ingram-gorban@...>

It does that on windows 7 and I have lost all sound repeatedly over the
last few days, the last updates by the way mentioned excel,but I think for
windows 7, as to why not for windows xp and jaws 12, I think they are not
listening to customers any more, why? Could it be they know people are
creatures of habit? They think we will just go on putting up with it all
the time.sorry for that outburst dorothy

-----Original Message-----
From: []
On Behalf Of Farfar on Laptop
Sent: 14 August 2011 17:09
To: The Jaws for Windows support list.
Subject: Re: [Bulk] Advice needed-Jaws crashes regularly


I've seen the Outlook Calendar issue, the "too quickly" issue, and the web
browser issue. And I'm on XP with JAWS 12.0.525.

You're not alone. However that doesn't help you, I know.

I've had JAWS "go to sleep" for over a minute at times when I've done
nothing more than Alt+Tab from one window to another, although it doesn't
happen more than a couple times during my workday.

I've had JAWS crash (shut down) Adobe Acrobat 9 one out of every three times

I close Adobe. Requires me starting Narrator to get some speech enough to
find the Adobe "We are sorry for the inconvenience...." dialog to dismiss,
then JAWS starts speaking again.

Definitely JAWS 12 is buggy, finicky, and erratic.

For you I recommend that you do indeed remove JAWS 12 completely, restart
your Windows 7 and then do a clean install of JAWS 12. Be sure to first back

up your dictionary files and place markers and personalization folders and
select "remove shared" and "remove user setting" when doing the uninstall of

JAWS 12.

Your condition sounds like it needs some major surgery to exorcise the

Dave Carlson
From my Dell Latitude 630, currently not nearly close enough for my comfort
to my Audio Recording and Mixing Studios, San Francisco Bay Area. But I'll
try to remedy that situation.

----- Original Message -----
From: "Kirsten Edmondson" <>
To: <>
Sent: Sunday, August 14, 2011 8:35
Subject: [Bulk] Advice needed-Jaws crashes regularly

I have j12 and windows 7 (though I can't remember whether its 32 or 64 and
can't remember how to find out). I am finding Jaws increasingly unstable and
it crashes regularly. When it crashes, it takes with it all other sound and
or it just keeps making the computer restart. I think it's a combination of
J12 and W7 working unstably together as I have no such problems with J11 and
xp at work but I had similar problems with J11 and W7 before 12 came out, I
hoped that installing J12 last November would help reduce the issues, but it
seems to be getting worse and worse.
I have done the latest update (it says ,12.0.1169 I think) but I am fairly
convinced that I have actually done the same update several times now,
though I can't be sure.
The times it crashes are:
1. When I do something too quickly such as alt tabbing between programs.
2. When I plug in a wired headset.
3. When I am using audio programs such as Skype, Itunes etc.
4. It doesn't seem to like to do more than one thing at once, and I am a big
5. When I'm on the internet (ie8) doing things quickly.
6. When i am in the outlook (2007) calendar, arrowing through appointments.

I was thinking of uninstalling and doing a full re-install, but this
probably won't make any difference.
Does anyone have any advice/suggestions or any experience of similar and
what I could do regarding it. It is extremely irritating and makes things
very difficult. When it goes, I can't switch jaws back on with the hotkey or
unload it from the memory, I can only hold down the computer's button and
switch off. Sometimes it will come back straight on, and sometimes it takes
two or three attempts of restarting the computer before it will restart
Thanks very much

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