Fw: Bug report about JAWS Behaviour on Persian/Arabic Characters


Hamid Hamraz
 

Dear JFW Listers,

I had a lengthy communication with the Freedom Scientific officials about the bug which has introduced since JAWS 12 regarding how JAWS deals with non-Latin characters. To my knowledge as a software engineer, this should be an intentional bug in order to force people who are using languages with non-Latin character to buy another license or probably add-on. I felt responsible to report this issue to the list see (bottom-up conversation below). It's up to you to draw your own conclusion!

Bests,

Hamid Hamraz

----- Original Message -----
From: Hamid Hamraz
To: Kamal Assaf
Cc: Eric Damery ; freedom Scientific Technical Support
Sent: Tuesday, July 10, 2012 9:19 PM
Subject: Re: Bug report about JAWS Behaviour on Persian/Arabic Characters


Dear Kamal,

No, thank you. I am actually a Persian user - will be in US in a month - don't know Arabic. You know, we only share the letters, and a few hundreds of words. But it is totally a different language.

The security scenario you mentioned is just a justification for covering your (dirty) marketing strategy. I know there are both the 12th and the 13th cracked versions out there, just like the 11th and 10th ones.

I can just advise you to revert the bug. If for example there would be 50 persons using the cracked versions based on whatever reasons, you can be sure that there are 50 who've purchased the product. The cracked versions will also serve as a nice advertisement for your product; people who can't afford to buy the product, will definitely buy it when they can if and only if they have got accustomed to that probably via a cracked version. In the same example above, if you overly harden the security scenarios, you'll definitely not having even the 50 customers! You won't gain anything if you prevent others from accessing what they deserve to have, but don't have the money to buy it.

You see, more than 50% of Windows users are using the cracked version, but Microsoft is getting more prosperous everyday. Be sure that it is quite easy for Microsoft to make its product impenetrable via probably a hardware lock for example.

As another example, you can see that you are loosing me as a potential customer, not even for the Arabic license, but also for the English version.

Regards,

Hamid Hamraz
----- Original Message -----
From: Kamal Assaf
To: hhamraz@gmail.com
Cc: Eric Damery
Sent: Tuesday, July 10, 2012 7:46 PM
Subject: RE: Bug report about JAWS Behaviour on Persian/Arabic Characters


Dear Hamid,



As Eric explained in his email,

We are Freedom Scientific master dealers in the entire region and we are responsible for the development of the ability for JAWS to work with right-left non-latin characters for both speech & braille.



Starting from JAWS V12 the security on JAWS is much better and because the Arabic version doesn’t work in 40 minutes mode, no one will be able to work in Arabic without a JAWS license for Arabic



What we can do for you if you want to purchase an Arabic JAWS version is to give you a special discount



Waiting for your reply



Best regards

-----------------
Kamal ASSAF
Medialog Accessibilities
Mob: +961 3 841759
Skype ID: Kamal-Assaf

Email: kamal.assaf@medialog.ws

www.medialog.ws
-----------------



From: Eric Damery [mailto:Edamery@FreedomScientific.com]
Sent: Tuesday, July 10, 2012 17:23
To: hhamraz@gmail.com
Cc: Kamal Assaf
Subject: FW: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Hamid,



Please understand that MediaLog is our representatives who developed and distribute the ability for JAWS to work with right-left non-latin characters for both speech in braille. If you need access to the a JAWS version that will do what you are asking for, please understand that you are required to purchase this ability directly from them.



If you have purchased a version license, and pass me your serial number, I will do what I can to get you a refund from where you purchased it in order that you can purchase this other version from MediLog.



Regards,

Eric Damery

Vice President

Software Product Management

Freedom Scientific




------------------------------------------------------------------------------

From: Hamid Hamraz [mailto:hhamraz@gmail.com]
Sent: Monday, July 09, 2012 4:54 PM
To: Freedom Scientific Technical Support
Subject: Fw: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear the FreedomScientific Support Team,



Please have a look at the conversation below. I felt responsible to report a clear bug in JFW to be resolved properly. I explained the simple way to reproduce the bug. I really can't understand this person's non-sense comments! He has even not inspected what I tried to explain. I'd wish this message to be forwarded to a technical staff who can understand the simple issue. It is not related to the Persian or Arabic synthesizer, but rather to the JAWS and how it treats non-Latin characters since the 12th version.



Thank you,



Hamid Hamraz



P.S.: I'll definitely report this communication, and the result to the JFW mailing list.



----- Original Message -----

From: Kamal Assaf

To: Hamid Hamraz

Cc: Freedom Scientific Technical Support ; Sales

Sent: Monday, July 09, 2012 5:50 PM

Subject: RE: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Hamid,



1st let me point on one thing, we never support cracked versions and as you mentioned you doesn’t have a JAWS license



I already explained in my 2 previous emails and I am sending it to you for the last time



The Arabic version of JAWS is not a TTS installed with the English version there is a programming inside that makes JAWS understand the right to left technology also we have to do a special work so the Persian TTS works with JAWS



You mentioned the older versions worked with the Persian TTS and I am adding you are right the older versions had bugs and that’s why there where cracked versions, we fixed those bugs and all the new versions are more secure now and will only work with a full Arabic JAWS license



Best regards

-----------------
Kamal ASSAF
Medialog Accessibilities
Mob: +961 3 841759
Skype ID: Kamal-Assaf

Email: kamal.assaf@medialog.ws

www.medialog.ws
-----------------



From: Hamid Hamraz [mailto:hhamraz@gmail.com]
Sent: Saturday, July 07, 2012 18:39
To: Freedom Scientific Technical Support; Kamal Assaf
Subject: Re: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Kamal, Freedom Scientific Support Team:



I don't have a valid license since I only occasionally use JAWS in the 40-minute demo mode. That usually suffices at the moment since I can do most of my jobs with my residual sight and magnification.



Besides, I really don't understand why you're trying to somehow justify the bug, rather than taking a closer look at it. As I already told you, this feature was working up to version 11, and now it is distorted! So, something has gone wrong since the 12th version - once again: the 11th version and prior to that are working correctly!



If this is a marketting strategy to force Arab/Persian/etc users to buy an additional add-on for JAWS, it is indeed going to fail since I, as an example, am being bent toward using NVDA which is free, and now it is functioning better.



I'd appreciate your proper action regarding the issue,



Regards,



Hamid Hamraz



----- Original Message -----

From: Kamal Assaf

To: Hamid Hamraz

Sent: Thursday, July 05, 2012 7:50 PM

Subject: RE: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Hamid,



1st let me ask you to send me your JAWS serial



2nd As I already explained,

If you want to read Arabic with JAWS you have to buy an Arabic version or upgrade your English version to Arabic & there is no other way to do so

Because JAWS in the English version doesn’t understand right to left languages

Also even if you have the Arabic version and a Persian TTS you will not be able to read the Persian words, we have to work on a special version for you then and only then you will be able to use it

In the old versions there was a cracked version and it even didn’t work that fine and with all the new versions we solved this problem



Best regards

-----------------
Kamal ASSAF
Medialog Accessibilities
Mob: +961 3 841759
Skype ID: Kamal-Assaf

Email: kamal.assaf@medialog.ws

www.medialog.ws
-----------------



From: Hamid Hamraz [mailto:hhamraz@gmail.com]
Sent: Tuesday, July 03, 2012 10:58
To: Kamal Assaf
Subject: Re: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Kamal,



I have the English version, and would like to use the Persian eSpeak (SAPI compatible). This is doable in the English versions prior to 12. However, for versions 12 and so on, all the synthesizer, Eloquence, SAPI, etc do produce completely random sounds on Arabic letters (that are the same as the Persian ones). So, the issue is not the Persian or Arabic synthesizer, but rather a definite bug in JAWS.



Just try to move the cursor on some Arabic letters using for example Eloquence; on a single letter you do not hear the same sound! Do the same test with versions 11 and prior to that. You'll hear a consistent sound. This issue has been tested by a bunch of JFW users, and reported to me via the mailing list dedicated to that.



Just to mention, using the NVDA with the same Persian eSpeak synthesizer, I have not experienced any problem so far.



Look forward to hearing your comments,



Thanks,



Hamid

----- Original Message -----

From: Kamal Assaf

To: 'hhamraz@gmail.com'

Cc: Freedom Scientific Technical Support ; Sales

Sent: Tuesday, July 03, 2012 6:41 AM

Subject: RE: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear Hamid,



Thank you for your email,



1st let me ask you for your JAWS serial number



A- If you already have a full registered Arabic version of JAWS, it won’t read the Persian words right because the Arabic version of JAWS comes with 2 additional human voice TTS Arabic & English or Arabic & French and we didn’t add any Persian TTS to it yet, all the words mentioned in your email are Persian words



B- If you have a registered English version of JAWS and you are trying to add Arabic or Persian TTS to it, it will never work like that because the Arabic version of JAWS is not only a TTS but a full add on to JAWS that makes it understand the right to left languages, in this case you can order an upgrade to the Arabic version but still can’t read the Persian words



C- Any other unlicensed or crack version will never work fine and can never be supported by us



Hope to hear from you soon



Best regards

-----------------
Kamal ASSAF
Medialog Accessibilities
Mob: +961 3 841759
Skype ID: Kamal-Assaf

Email: kamal.assaf@medialog.ws

www.medialog.ws
-----------------



From: Grant Downey [mailto:Gdowney@FreedomScientific.com] On Behalf Of Freedom Scientific Technical Support
Sent: Monday, July 02, 2012 23:56
To: Info
Cc: 'hhamraz@gmail.com'
Subject: FW: Bug report about JAWS Behaviour on Persian/Arabic Characters





Hello Hamid

Thank you for contacting Freedom Scientific Support.


We have forwarded your comments to the Arabic JAWS localizer.



Medialog Accessibilities

1st Floor, Nakhle Bldg,

Monot Street Ashrafieh,

P.O.BOX: 166947

Beirut - Lebanon

Tel & Fax: +961 1 201645

Tel & Fax: +961 1 201637

E-Mail: info@medialog.ws









If you have any additional questions, please don't hesitate to contact us.

Thank you for choosing Freedom Scientific!

If replying to this message, Be sure to include all previous correspondence pertaining to this issue so that we might more quickly assist you.

Kind Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@freedomscientific.com
Visit our website at:
http://www.freedomscientific.com

Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.




--------------------------------------------------------------------------

From: Hamid Hamraz [mailto:hhamraz@gmail.com]
Sent: Sunday, July 01, 2012 1:27 AM
To: Freedom Scientific Technical Support
Subject: Bug report about JAWS Behaviour on Persian/Arabic Characters



Dear the Freedom Scientific Support Team,



I'd like to report a bug in JAWS which has been introduced since JAWS 12. In short, the output sound on Persian/Arabic characters is random and not consistent at all. Here are a few words for you to have a test:



در آغوش كاناپه مهربانم در آرامش كامل خوابيده ام كه صداي زنگ آيفون تمركزم را به هم مي زند. نگاهي به مانيتور آيفون مي اندازم و يك زن را مي بينم كه ابلهانه



Just move the cursor on characters to hear the inconsistent output.



If there is a patch, or probably a quick way to fix it, please do let me know.



Thank you,



Hamid Hamraz
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