Did TeamViewer change?

Van Lant, Robin

I was using Team Viewer to give AIRA access to help with computer tasks.  When I tried to use it the other day, it was asking me to log in.   I couldn’t’ find my old credentials and thought I could just reset my password, but the validation email never came despite several requests. So, I went through the process of creating a new account and it let me, making me wonder what happened to my old login with the same email.   I then used those new credentials to log in to the desktop app and, while I don’t have any special scripts and know the site has it’s accessibility issues, I still don’t recognize the layout as I’m used to seeing it.    I haven’t tried calling AIRA yet to see what they’ve seen with other users.  I was hoping to be prepared for them to be able to see the codes they normally capture to log in.  Just curious if anyone else noticed a dramatic change recently.    Either JAWS isn’t finding the info on the screen or it’s not there. There are several unlabeled buttons.






Robin Van Lant, Sr. Program Manager

Key Equipment Finance & Key Institutional Bank



KeyCorp Public

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